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| 15 | Turning Customer Experience into Customer Transformation | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | — | Estados Unidos | 87 |
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| 12 | How one detail can ruin the customer experience: the story of the lamp | Steven Van Belleghem @stevenvanbelleghem | 2.7K | — | 87 |
| 11 | Why Most Customer Stories Fail ❌ #Marketing #Storytelling #Shorts | | 1.6K | Estados Unidos | 87 |
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| 8 | Why Employee Experience Still Lags Behind Customer Experience | Humanscope Ep. 10 | PeopleMattersOnline @peoplemattersonline | 392 | India | 87 |
| 9 | Customers crave immediate outcomes, not delight | The Agile Brand with Greg Kihlstrom® @theagilebrand | 383 | Estados Unidos | 87 |
| 13 | How to Never Lose a Customer Again | | 197 | Estados Unidos | 87 |
| 20 | 🚨 Most companies are getting CX dead wrong. | Experts of Experience with Lacey Peace @expertsofexperience | 154 | Estados Unidos | 86 |
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| 17 | Customer Expectations for Experiences Are Rising | CEO’s Desk with Mark Johnson | | 111 | Estados Unidos | 87 |
| 10 | Design CX Around Outcomes, Not Tools | Amplix @amplix_aspirehigher | 97 | Estados Unidos | 87 |
| 18 | Why Going Above and Beyond Can Hurt Your Customer Experience | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 82 | Estados Unidos | 87 |
| 3 | How Intentional Leadership Creates Customer Experience Alignment | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 62 | Estados Unidos | 89 |
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