Similares a Your CX strategy is backwards. Stop chasing promoters & fixing detractors.
20 vecinos (text_768) · 117 views · Experts of Experience with Lacey Peace · Estados Unidos
| ★ |  Your CX strategy is backwards. Stop chasing promoters & fixing detractors. | Experts of Experience with Lacey Peace @expertsofexperience | 117 | Estados Unidos | |
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| 2 |  💌 Simple CX advice that's ALSO relationship advice: | Experts of Experience with Lacey Peace @expertsofexperience | 227 | Estados Unidos | 91 |
| 1 |  🚨 Most companies are getting CX dead wrong. | Experts of Experience with Lacey Peace @expertsofexperience | 154 | Estados Unidos | 91 |
| 3 |  Ever rage-clicked a website? Yeah. So have your customers. 😤🖱️ | Experts of Experience with Lacey Peace @expertsofexperience | 154 | Estados Unidos | 89 |
| 14 |  Customer silence is becoming one of the biggest risks in CX. | Experts of Experience with Lacey Peace @expertsofexperience | 118 | Estados Unidos | 87 |
| 6 |  The biggest CX mistake I see companies make: | Experts of Experience with Lacey Peace @expertsofexperience | 107 | Estados Unidos | 88 |
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| 15 |  Your customers don’t owe you loyalty. You have to earn it every single day. | Experts of Experience with Lacey Peace @expertsofexperience | 66 | Estados Unidos | 87 |
| 9 |  The CX paradox? The more you optimize each step… the messier the whole journey gets. | Experts of Experience with Lacey Peace @expertsofexperience | 63 | Estados Unidos | 88 |
| 8 |  The most underrated lever in CX? 🎵 Music. | Experts of Experience with Lacey Peace @expertsofexperience | 54 | Estados Unidos | 88 |
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| 12 |  What if your entire customer experience strategy is backwards? | Experts of Experience with Lacey Peace @expertsofexperience | 28 | Estados Unidos | 88 |
| 13 |  Amplix President Adam Rennert on the State of CX, AI Hype, and Real Contact Center ROI | Amplix @amplix_aspirehigher | 24 | Estados Unidos | 87 |
| 18 |  Why PowerPoints Don’t Work Anymore (Do This Instead) | Experts of Experience with Lacey Peace @expertsofexperience | 23 | Estados Unidos | 87 |