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20 vecinos (text_768) · 154 views · Experts of Experience with Lacey Peace · Estados Unidos

Ever rage-clicked a website? Yeah. So have your customers. 😤🖱️

Experts of Experience with Lacey Peace

@expertsofexperience

154Estados Unidos
13Why Your Customers Don't Buy From You

The Futur

@thefutur

57.2KEstados Unidos88
15Zoom Global CIO Gary Sorrentino, on AI, CX, and the Future of Human Change Management

Amplix

@amplix_aspirehigher

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11CX Tip: Go JOY SPOTTING in your company! by Steven Van Belleghem

Steven Van Belleghem

@stevenvanbelleghem

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10Managing a hybrid workforce

The Agile Brand with Greg Kihlstrom®

@theagilebrand

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12What if you treated your next client like a celebrity?

Experts of Experience with Lacey Peace

@expertsofexperience

426Estados Unidos88
3Don’t panic. New tech won’t fix your customer experience.

Experts of Experience with Lacey Peace

@expertsofexperience

406Estados Unidos90
8Customers crave immediate outcomes, not delight

The Agile Brand with Greg Kihlstrom®

@theagilebrand

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14Reimagining work, not just automating tasks

The Agile Brand with Greg Kihlstrom®

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1💌 Simple CX advice that's ALSO relationship advice:

Experts of Experience with Lacey Peace

@expertsofexperience

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16AI's role in enabling frontline readiness

The Agile Brand with Greg Kihlstrom®

@theagilebrand

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2🚨 Most companies are getting CX dead wrong.

Experts of Experience with Lacey Peace

@expertsofexperience

154Estados Unidos90
4Customer silence is becoming one of the biggest risks in CX.

Experts of Experience with Lacey Peace

@expertsofexperience

118Estados Unidos90
5Your CX strategy is backwards. Stop chasing promoters & fixing detractors.

Experts of Experience with Lacey Peace

@expertsofexperience

117Estados Unidos89
9The AI Trap That’s Costing You Customers 💡

Experts of Experience with Lacey Peace

@expertsofexperience

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19The CX paradox? The more you optimize each step… the messier the whole journey gets.

Experts of Experience with Lacey Peace

@expertsofexperience

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17How Intentional Leadership Creates Customer Experience Alignment

Shep Hyken: Customer Service & CX Expert

@shephykenspeaker

62Estados Unidos87
6The most underrated lever in CX? 🎵 Music.

Experts of Experience with Lacey Peace

@expertsofexperience

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18From 26% faster response times to 99% first-time fixes… 🚀

Experts of Experience with Lacey Peace

@expertsofexperience

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20The Model That Creates Lifelong Customers (and Revenue)

Experts of Experience with Lacey Peace

@expertsofexperience

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7Why PowerPoints Don’t Work Anymore (Do This Instead)

Experts of Experience with Lacey Peace

@expertsofexperience

23Estados Unidos89