| ★ |  CX Update #20: customer satisfaction at Airbnb, building empathy and more! | Steven Van Belleghem @stevenvanbelleghem | 2.8K | — | |
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| 13 |  Shep Hyken’s Latest Research and Insights on Customer Service and Experience | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | — | Estados Unidos | 87 |
| 1 |  How the AirBnB CEO learns to better understand his customers | Steven Van Belleghem @stevenvanbelleghem | 7.4K | — | 93 |
| 2 |  How the Love of 100 early AirBnB customers were the start of their global success | Steven Van Belleghem @stevenvanbelleghem | 5.6K | — | 92 |
| 3 |  How AirBnB goes for a 5+ customer rating | Steven Van Belleghem @stevenvanbelleghem | 5.5K | — | 90 |
| 16 |  To make your customers happy: you ARE the right person to talk to. | Steven Van Belleghem @stevenvanbelleghem | 4.3K | — | 87 |
| 6 |  CX Update 21: How to create an AI Marketing brain, the story of the lamp and Joy Spotting, by Steven | Steven Van Belleghem @stevenvanbelleghem | 3.0K | — | 88 |
| 20 |  5 Customer Experience Trends for 2025 by Steven Van Belleghem | Steven Van Belleghem @stevenvanbelleghem | 2.4K | — | 87 |
| 4 |  CX Update #19: Be the right person to talk to, support your team and the idea of a customer council. | Steven Van Belleghem @stevenvanbelleghem | 1.9K | — | 89 |
| 17 |  If your airbnb guest you have more power..... | Piers BK GrowYourBnb @piersbkgrowyourbnb | 827 | Reino Unido | 87 |
| 5 |  Practical AI and CX Lessons from Wyndham’s Contact Center Leader | Amplix @amplix_aspirehigher | 711 | Estados Unidos | 88 |
| 7 |  Customers crave immediate outcomes, not delight | The Agile Brand with Greg Kihlstrom® @theagilebrand | 383 | Estados Unidos | 88 |
| 12 |  Creating a Customer Loyalty Culture with Lisa Checchio | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 356 | Estados Unidos | 88 |
| 10 |  Nurturing Customer Relationships - Behind the Keynotes - Season 3 Episode 8 | Nordic Business Forum @nbforum | 96 | Finlandia | 88 |
| 14 |  How Intentional Leadership Creates Customer Experience Alignment | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 62 | Estados Unidos | 87 |
| 8 |  Transforming Repeat Business into True Loyalty | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 55 | Estados Unidos | 88 |
| 18 |  The Model That Creates Lifelong Customers (and Revenue) | Experts of Experience with Lacey Peace @expertsofexperience | 42 | Estados Unidos | 87 |
| 9 |  The Future of Customer Experience Design: Integrating Emotion, Empathy, and Data with Sujay Saha | The Value Creators @thevaluecreators1 | 26 | — | 88 |
| 19 |  Customer Experience Excellence for Building a Thriving Association Culture | 6 Degrees of Associations @sixdegreesassociations | 24 | — | 87 |
| 15 |  Customer Experience Excellence at Every Touchpoint | 6 Degrees of Associations @sixdegreesassociations | 22 | — | 87 |