| ★ |  Elaine Barsoom: Your customers don’t experience your ecosystem.They experience the moment | In Other Words podcast @inotherwordspod | 789 | Estados Unidos | |
| 12 |  Turning Customer Experience into Customer Transformation | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | — | Estados Unidos | 87 |
| 11 |  The Invisible Friction That Slows Leadership Decisions #Leadership #DecisionMaking #Business | | 14.7K | Estados Unidos | 87 |
| 10 |  CX Update #20: customer satisfaction at Airbnb, building empathy and more! | Steven Van Belleghem @stevenvanbelleghem | 2.8K | — | 87 |
| 20 |  How one detail can ruin the customer experience: the story of the lamp | Steven Van Belleghem @stevenvanbelleghem | 2.7K | — | 86 |
| 4 |  Why You're Losing Customers Who Were Ready to Buy | | 1.5K | Estados Unidos | 87 |
| 16 |  Don’t panic. New tech won’t fix your customer experience. | Experts of Experience with Lacey Peace @expertsofexperience | 406 | Estados Unidos | 86 |
| 13 |  Customers crave immediate outcomes, not delight | The Agile Brand with Greg Kihlstrom® @theagilebrand | 383 | Estados Unidos | 87 |
| 17 |  Elaine Barsoom: A proven playbook doesn’t guarantee traction in a new market. | In Other Words podcast @inotherwordspod | 271 | Estados Unidos | 86 |
| 9 |  Ever rage-clicked a website? Yeah. So have your customers. 😤🖱️ | Experts of Experience with Lacey Peace @expertsofexperience | 154 | Estados Unidos | 87 |
| 2 |  How Understanding Your Audience Can Make or Break Your Business | BW Productions @bwproductions | 149 | Estados Unidos | 87 |
| 19 |  Success Without Fulfillment Is the Ultimate Failure! Leadership Clarity with Kara Jorvig | Tellwell Story Co. @wetellwell | 121 | Estados Unidos | 86 |
| 6 |  Nurturing Customer Relationships - Behind the Keynotes - Season 3 Episode 8 | Nordic Business Forum @nbforum | 96 | Finlandia | 87 |
| 1 |  How Intentional Leadership Creates Customer Experience Alignment | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 62 | Estados Unidos | 88 |
| 5 |  Solve the Customer First: The Customer Service Strategy Great Brands Use | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 51 | Estados Unidos | 87 |
| 3 |  Creating an Environment that Employees and Customers Love | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 50 | Estados Unidos | 87 |
| 8 |  How One Change Solved Multiple Customer Problems | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 42 | Estados Unidos | 87 |
| 14 |  Using Customer Feedback to Understand and Delight Customers | Shep Hyken: Customer Service & CX Expert @shephykenspeaker | 35 | Estados Unidos | 86 |
| 15 |  Why Your Features Don't Matter (And What Does) | | 3 | Estados Unidos | 86 |
| 7 |  Over Focus on the transactional part of the customer relation, don't forget the EMOTIONAL part! | Steven Van Belleghem @stevenvanbelleghem | 0 | — | 87 |
| 18 |  Build Your Business: Create a Customer Journey #shorts | | 0 | Reino Unido | 86 |