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20 vecinos (text_768) · 67 views · Shep Hyken: Customer Service & CX Expert · Estados Unidos

The Customer Service Department Isn’t Broken – The System Is

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2An “Above and Beyond” Strategy Doesn’t Work

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4Shep Hyken’s Latest Research and Insights on Customer Service and Experience

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8AI’s Ridiculous Response to a Ridiculous Question

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12This Is Why Customers Trust You

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18To Change Company Culture, Focus on Systems—Not Slogans

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19When the Bold Leader You Hired Starts to Conform

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7Why I Stopped Fixing Unclear Problems for My Team

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9Why Your “Systems” Aren’t Working (You’re Only Using 1 Tool)

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5The Most Expensive Complaint Call Is the Second One

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3How to Handle Customer Service Failures Before They Happen

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1Why Customer Service Fails: It’s the System, Not the People

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20Why Customers Still Prefer Phone Support (And What Happens When You Don’t Answer)

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6Solve the Customer First: The Customer Service Strategy Great Brands Use

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15Why AI Bots Still Can't Replace a Human Touch in Customer Service

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17Temporary fixes start small but quickly stack, making systems fragile and processes confusing.

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14Comical Customer Service Chaos

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