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| 4 |  Operations Management Is More Than Machines | The Power of Soft Systems | Laurence Gartside @laurencegartside | — | Reino Unido | 80 |
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| 2 |  Maximizing Restaurant Efficiency: Steve's Subway Strategy | Laurence Gartside @laurencegartside | 51 | Reino Unido | 81 |
| 5 |  When Mission & Vision Fail Operations | Fixing Strategy with Senior Management | Laurence Gartside @laurencegartside | 41 | Reino Unido | 80 |
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| 8 |  Module 21 Short 2 | Hardy Smith @hardysmithconsultant | 7 | Estados Unidos | 79 |
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